Partnering with an MSP can Help Your Business Evolve [VLMK Engineering + Design’s Story]

by | Oct 3, 2023 | Business, Office 365

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Whether you are a small business or multi-location corporation, managed IT services can help your business optimize its processes, secure your information, and allow you to focus your efforts on what matters most – leading your business.  

Here at SpireTech, we work with various clients that all have unique IT needs. Our main priority is to find solutions that fit your business’ needs and saves you time and money. Our solutions are created to:  

  1. Leverage new technologies to help surpass company goals.   
  2. Increase ROI and reduce costs.  
  3. Create client experiences that clear, concise, and memorable. 
  4. Reduce your stress levels and give you peace of mind. 
  5. Elevate your security.  

VLMK Engineering + Design’s Experience   

Our client, VLMK Engineering + Design, came to us looking for help with their phone systems in their office. As a structural and civil engineering firm, they are constantly fielding client calls, coordinating with contractors, and connecting internally to bring their projects to completion. For them, communication is important. We were able to set them up with Microsoft 365 Business Voice, a cloud-based calling solution that fits their needs and has already been happily adopted by their team. 

Here’s what VLMK had to say:

“I am very happy to have Spire Tech as my trusted technology partner.  They help us identify opportunities for optimization within our in our systems that lead to increased employee productivity and customer satisfaction. Recently, they helped implement Microsoft Teams Voice to replace our aging on-premises phone system. Now our team can stay connected when outside the office, client calls get answered and returned without a hitch, AND it is saving us money.”

The Frustration    

Due to the amount of communication that happens when working on a project, VLMK Engineering + Design needs to rely on its communication technology. With an aging PBX, after looking at all the options including hosted and replacing the internal PBX, integration with teams seemed like the best fit – particularly with more work occurring outside the office.

The Fix  

Knowing that VLMK Engineering + Design was already utilizing Microsoft 365, we offered M365 Business Voice as a simple solution. Integrated with Microsoft Teams, M365 Business Voice assigns each user a phone number, and all calls come through the Teams app. With both the desktop and mobile app, employees can receive calls on both their computers and phones without compromising security and without impacting the employee’s cell phone plan. 

We also connected M365 Business Voice to some modernized desk phones and a reception phone in their office space to maintain that traditional phone experience. With this new system, we can help their team work from anywhere, provide a more seamless experience to their clients, and save them money. 

Evolve and optimize your IT systems 

As technology becomes more sophisticated, we are becoming more reliant on it. Technology has become the foundation of business, and it is integral to success. Investing in good IT systems that maximize your company’s efficiency and leaves your clients happy is an investment that will pay for itself multiple times over. We understand that it is time-consuming to vet new systems and find relevant solutions for your business. As your technology partner, we can leverage our expertise and understanding of your business to make recommendations that can save you time and money. 

At SpireTech, we want to give you access to cutting-edge technology, enabling you to surpass your competition and increase profits. What sets us apart from other MSPs is creating genuine relationships with our clients through our attentiveness, responsiveness, and expertise.  

Let us know what we can do to improve your business’s technology; book a call with us via the button below.