Behind the curtain: The “TCM” role at SpireTech
The Technical Client Manager (TCM) is a new, enhanced role available to SpireTech’s VIP support clients. The TCM meets regularly with clients to collaboratively discuss ways to achieve their current and future technology needs and goals. The TCM holds a senior-level technical role and is responsible for understanding and connecting your IT processes with business results.
TCM’s meet with clients to discuss and undertake this work through periodic business reviews, or PBR’s. In a client PBR with the TCM, possible topics include improvements to existing systems, 1-3 year capital and operating budget planning, evaluation of current or future projects, and updates about new technologies that might benefit a client’s business.
Additionally, TCM’s manage projects and all major issues with clients, coordinate service delivery deadlines, and interface between SpireTech staff to select the most appropriate staff to perform specific technical work for our clients.
We’re in the process of reaching out to all VIP support clients to schedule these Periodic Business Reviews, and we prefer to meet with all clients at least once a year — and sometimes as often as 3 or 4 times a year. If you have identified any upcoming needs and would like to get on the PBR schedule sooner rather than later, please feel free to reach out and let us know.