Businesses will encounter tech issues that affect performance or halt work all together. Hardware malfunctions, software glitches, network outages, security breaches, or even human error (it happens to all of us sometimes!) need quick resolution. Our clients with...
SpireTech Company News and Tips
Managed Service Client updates
SpireTech’s New Look: A Website for a New Era
This Portland-based IT MSP revamped its website in its 31st year We have some exciting news to share with you: SpireTech has a brand new website! SpireTech has been providing IT managed services to businesses in the Portland area since 1993. We are proud...
Customer portal is live
All VIP Support clients and their employees can now access our support portal at https://support.spiretech.com to create and view your support tickets. SpireTech Customer Portal Instead of emailing or calling in your support request, please consider using the...
New Billing System is Here
June 2023 is the first month our clients will receive invoices through our new support portal. Invoices through this new system will be cleaner, include more details, and billable items more obvious. As we said previously, invoices will now arrive on the...
New SpireTech Customer Portal is Live
SpireTech’s new customer portal has launched! This something exciting we have been working hard on for months, and we can’t wait for everyone to try it out. This platform is more capable and user-friendly than our previous ticketing and billing system. The...
New billing system to begin June 1
SpireTech is making its billing process more user-friendly and will be switching our software and merchant processor this coming June. The improved invoice format will have a cleaner, more polished look, and your invoices will include additional...
AI to serve clients via Service Desk Chat
Made with Canva AI SpireTech is introducing a new chatbot feature to help clients when they call the Service Desk. With the leaps and bounds made in language model learning and Artificial Intelligence, it’s an easy transition to make to replace our human, fleshy,...
SpireTech moves to a new address
SpireTech is moving our offices to a new location in Clackamas, Oregon. What we need you, our clients, to do is to update your accounting with our new address before April 14th, when our PO Box closes. We have been at this location for over twenty years,...
Billing Changes coming in Spring
In a few short months, SpireTech is going to change to a new billing system. This change also allows SpireTech to become more efficient and productive. It will also improve the experience for accounts payable staff at our clients through improved functionality...
Windows Server 2012 ends its ten-year reign
Windows Server 2012 and Windows Server 2012 R2 will soon be ending its ten years of service. Its End-of-Life date is October 10, 2023. Why does this matter now? If you use Windows Server for your business, upgrading to a newer version of Windows Server, like Windows...