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By now we hope that our clients understand that IT security is never “done”.  It is a constantly evolving and maturing process involving additional tools, training, and knowledge.  This image shows the journey many clients are on with us to improve and mature the security posture of your organizations.  Some of you fall in different places on this journey – do you know where your company sits? 

As mentioned in the previous article, we are now including Huntress threat hunting in our VIPSupport managed services packages.  We are referring to the current iteration of our managed services plan as “version 3.5” or “v3.5”. We encourage all clients to be on at least v3.5 or better for security purposes. 

This is an evolutionary journey, and some clients are hesitant to increase expense to further limit risk by implementing additional security services.  Limiting the “included” security features, while we feel it is important, helps keep the base price affordable for cost-sensitive clients.   Read more...

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Moving forward in 2022 SpireTech VIPSupport managed services package renewals will have Huntress included in the base package.

Huntress is specialized Managed Detection and response software backed by humans that looks for persistent footholds, backdoors, and other sorts of malware that anti-virus technology misses.  When we tested huntress on over 1000 computers, we found that 2% of those systems contained things that conventional anti-virus software missed, the most common problem was banking trojans – lying in wait to steal bank passwords. 

Each threat detected gets analyzed by their ThreatOps team, a remediation plan is developed, and put into action – usually without needing any disruption of the person working.  If ransomware is detected, Huntress will isolate the system from the internet and network to prevent spread. 

Huntress puts ransomware canaries on each protected system.  These canaries are files that if modified, indicate possible ransomware activity – and Huntress will investigate.   Read more...

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On March 1, SpireTech switched to a new credit card processor.  We wrote about this last month, so here’s a friendly reminder – If you are paying your bill with a CC and haven’t yet logged into our portal and updated your credit card number, please do so before your next due date. We also introduced the ability to take payments via ACH.  For more information please reference last month’s article or call our office.  Please note that our staff is prohibited from taking payment information over the phone or email – you need to enter your payment details into our portal for PCI compliance reasons.  Thank you for your cooperation.

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After March 1 2022, clients paying by credit card will need to re-enter their credit card information into the SpireTech billing portal. This is because we are changing merchant account processors to Stripe to save money on processing fees. At SpireTech last year, credit card fees exceeded the cost of another full-time employee. We appreciate your cooperation.

When we implement the change, we will send a separate email to your billing contact reminding them to log in to our customer portal and enter your new payment information. The only way we will be taking new credit card information is through the customer portal – phone and other methods are prohibited due to PCI compliance issues. Thanks in advance for your cooperation.

We are also adding support for payment via ACH where we can automatically withdraw from your banking account. This has been a often-requested feature, and would serve to further reduce costs and keep our prices affordable.  Read more...

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The covid pandemic has undoubtedly sent ripple effects through every industry over the last 2 years causing various layers of issues forcing businesses to immediately shift, adapt, and overcome. It’s refreshing to hear from many of our clients and their teams that they’ve been able to successfully navigate these challenging times, in some cases for the better. We do understand there are many businesses still struggling and layers of political and social issues still brewing nationwide, but we continue to hope for the best outcomes for those impacted. Fortunately, at SpireTech we had a very positive year. As you may or may not recall in our last update, we implemented the EOS (Entrepreneurial Operating System) business management processes in late 2020 and worked in 2021 to refine our goal setting and accomplishments. Our meeting cadence has been on track, and our ability to identify core issues and strategize, implement solutions, and move forward has been evolving and becoming very fluid.  Read more...

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Thank you for continuing to trust SpireTech as your IT partner. From everyone here at SpireTech, we want to wish you and yours a healthy, positive, safe, and SECURE 2022! As we reflect each year to learn, understand, and strive to be better, we are excited to continue our journey with you in 2022. Our focus will be on continued maturity and enhancements in security options for our clients, continuing to mitigate risk where possible. As we always say, the only constant in business IT is change, and we are always working to stay on top of industry standards and best practices to provide the best solutions to the clients we’ve partnered with.

We’ve been working with many clients on their cyber insurance liability renewals and have been seeing a trend in Q3 and Q4 of 2021 where insurance companies are instituting stronger questions, audits, and in some cases dropping clients for not complying with the requirements they’re now imposing.  Read more...

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SpireTech staff will be in an all-staff vendor driven training meeting and will be not taking calls Friday November 12th from 3PM-4:30PM. As always, we will be monitoring email and voicemail for any critical situations, but all other normal requests will be responded to after 4:30PM.

SpireTech’s Holiday Schedule:

  • November 25th – Thanksgiving – Closed
  • November 26th – Lightly staffed
  • December 23rd – Lightly staffed
  • December 24th – Christmas Eve – (Christmas Holiday Observed) – Closed
  • December 27th – Lightly staffed
  • December 31st – New Year’s eve – (New Year’s day holiday observed) – Closed

We wish everyone a happy, healthy, and safe holiday season!

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Although SpireTech uses Kaseya software for systems management, neither SpireTech or our customers were victims of the latest headline news breach.  Our response, analysis of the hack, explanation of why  we were not affected, and plans moving forward are below. 


Kaseya makes software for IT systems management.  It is used by enterprises and managed service providers alike to streamline technician effectiveness, enabling a few technicians to manage thousands of systems at scale, including patch management, health monitoring, and providing helpdesk services.  Kaseya, based in Miami Florida, is one of the largest vendors of this type of software.  SpireTech has been using Kaseya software for over ten years. 

Initial response 

We sent the following notification to VIPsupport client key contacts on Friday afternoon:  

On Friday 7/2/21 at 12:48pm PT we were notified by our Remote Monitoring & Management vendor, Kaseya, of an active security incident involving their software being used to deploy ransomware, and advising us to shutdown our management server until security experts can determine the cause. 

We have shutdown our server under the presumption this will protect us (and you), and are actively monitoring our Sophos Intercept-X software for indicators of compromise – and at this point, there are none.   


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Our team has refined the process of migrating systems from on-premises Active directory servers to Azure AD quite well.  We’re liberating our clients from the bounds of the office, removing legacy file servers, and enabling employees to work from anywhere.  We can’t name clients here – but there are many more employees now enjoying the benefits of the modern workplace.

From an IT management perspective, there are a couple of key technologies enabling this transition.  We’ve written about them before: one is Azure AD (Active Directory), the other is Microsoft Endpoint Manager (formerly known as Intune).  Perhaps some explanation is order about why computer geeks (and any business owner that cares about security) thinks these things are cool.

When you purchase a new windows computer, your employees login to the initial setup screen using their company email address.  No IT person has to touch the computer – Microsoft Endpoint manager will install your required business software, setup email accounts, and link to your company SharePoint libraries with OneDrive.  Read more...

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On Feb 25th, SpireTech turned 28 years of age.  We were busy, so we didn’t actually take time to celebrate – but the fact that we’ve been in business longer than some of our employees have been alive is a testament to our fortitude.  We’ve come a long way from how we started – which was installing and maintaining NetWare servers and CAD systems at Engineering firms.  Our last “birthday party” that included clients was when we turned 20 – and we remember that day fondly, as well as many of the clients who attended, and are still with us today.  We’ll plan another celebration when we turn 30 in 2023.  Hopefully you’ll be there. 

We’d like to take a moment to thank and express our appreciation to all of our long-term clients.  You help provide stable employment to our technicians and their families.  We are grateful for your loyalty, and will continue to earn your trust every day. 

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