SpireTech Blog - Category: Company News and Announcements
News, updates, and events related to SpireTech
Although SpireTech uses Kaseya software for systems management, neither SpireTech or our customers were victims of the latest headline news breach. Our response, analysis of the hack, explanation of why we were not affected, and plans moving forward are below.
Kaseya makes software for IT systems management. It is used by enterprises and managed service providers alike to streamline technician effectiveness, enabling a few technicians to manage thousands of systems at scale, including patch management, health monitoring, and providing helpdesk services. Kaseya, based in Miami Florida, is one of the largest vendors of this type of software. SpireTech has been using Kaseya software for over ten years.
We sent the following notification to VIPsupport client key contacts on Friday afternoon:
On Friday 7/2/21 at 12:48pm PT we were notified by our Remote Monitoring & Management vendor, Kaseya, of an active security incident involving their software being used to deploy ransomware, and advising us to shutdown our management server until security experts can determine the cause.
We have shutdown our server under the presumption this will protect us (and you), and are actively monitoring our Sophos Intercept-X software for indicators of compromise – and at this point, there are none.
Our team has refined the process of migrating systems from on-premises Active directory servers to Azure AD quite well. We’re liberating our clients from the bounds of the office, removing legacy file servers, and enabling employees to work from anywhere. We can’t name clients here – but there are many more employees now enjoying the benefits of the modern workplace.
From an IT management perspective, there are a couple of key technologies enabling this transition. We’ve written about them before: one is Azure AD (Active Directory), the other is Microsoft Endpoint Manager (formerly known as Intune). Perhaps some explanation is order about why computer geeks (and any business owner that cares about security) thinks these things are cool.
When you purchase a new windows computer, your employees login to the initial setup screen using their company email address. No IT person has to touch the computer – Microsoft Endpoint manager will install your required business software, setup email accounts, and link to your company SharePoint libraries with OneDrive. Read more...
On Feb 25th, SpireTech turned 28 years of age. We were busy, so we didn’t actually take time to celebrate – but the fact that we’ve been in business longer than some of our employees have been alive is a testament to our fortitude. We’ve come a long way from how we started – which was installing and maintaining NetWare servers and CAD systems at Engineering firms. Our last “birthday party” that included clients was when we turned 20 – and we remember that day fondly, as well as many of the clients who attended, and are still with us today. We’ll plan another celebration when we turn 30 in 2023. Hopefully you’ll be there.
We’d like to take a moment to thank and express our appreciation to all of our long-term clients. You help provide stable employment to our technicians and their families. We are grateful for your loyalty, and will continue to earn your trust every day.
2020 was a year of fairly flat growth at SpireTech. We imagine this has a lot to do with economic uncertainty related to Covid. We’re hoping that the floodgates will open for new business as the vaccine becomes available, businesses re-open, and pent-up demand for work that has been put on hold will get things moving again. We feel for all the small business owners that were forced to close or restrict activities during this time.
Review of 2020 Business Activity
We spent a lot of the year focused on improving security, moving to the cloud, and enabling work from home. Some of the areas we worked on include:
- Rollout of new services supporting and installing M365 business voice
- New M365 Security Pack service offering designed to increase client tenant security
- Increased service desk staff to reduce response times
- Increased focus on training – each staff member is encouraged to spend 10% of their time each week on continuing education and skill development
- Implementing EOS (Entrepreneurial Operating System) business management processes
We’ve also been continuing to attend conferences and quarterly IT business peer group events (virtually) to keep up on current trends and best practices. Read more...
We would like to take a moment to wish all our clients a big thank you for your continued support this year. It’s been a challenging time for everyone – Season’s Greetings and we wish you all Happy and prosperous 2021!
Like many of you, we won’t be getting the team together for a nice dinner during the holiday – instead, we’ll be celebrating together virtually, and each employee will be getting an Uber Eats voucher for their food. We will miss the usual adult beverages and side conversations that occur when we meet in person.
Our office will close mid-afternoon on Christmas Eve, and remain closed through Friday December 25th so that our team can enjoy the holiday with their families. We will also be closed on Friday January 1st in observance of the New Year’s holiday.
As the summer comes to a close and kids get ready to return to school (virtually), we thought it’d be a good time to reflect on what we’ve all accomplished together over these last several months. We’ve been busy, driving key initiatives, and helping clients transform to the new normal. Here are a few things we’ve accomplished together:
- Shifted almost everyone to multi-factor authentication on email and VPN accounts
- Helped everyone transition to working virtually
- Implemented Teams and Sharepoint/Onedrive at many clients – this work is ongoing
- Mostly eradicated windows 7 from our networks
- Switched everyone to Sophos Anti-virus
- Improved our overall security posture
These efforts all take planning, discussion, and cooperation from our respective teams. We appreciate how everyone has come together during these times to get things done, both internally and externally. Thanks!
We’re announcing the departure of Brandon after nearly 10 years with SpireTech. We wish him the best in his new career in the IT department of a large Electrical contractor. Paul has been promoted to Tech Support Lead.
We’ve replaced Brandon with two experienced IT technicians, Ryan and Dylan. You’ll hear some new voices on the phone when you call in. Ryan has been an independent IT consultant for years, and previously supported IT at a non-profit organization. We recruited Dylan from a large copier dealer providing IT services where he provided IT support. Both are experienced technicians, and they’ll be up to speed quickly.
Like many of our clients, we’ll be closed Friday July 3rd in observance of Independence day, which falls on Saturday this year. We hope everyone enjoys the three-day weekend.
In case you missed it last month, we’ve licensed specialized software that runs in Azure that optionally enables additional security for our clients using Office 365. The software works to automatically keep security tight, and alert on suspicious logins and emails. To learn more, please visit: