SpireTech Blog - Category: Company News and Announcements
News, updates, and events related to SpireTech
We’re announcing the departure of Brandon after nearly 10 years with SpireTech. We wish him the best in his new career in the IT department of a large Electrical contractor. Paul has been promoted to Tech Support Lead.
We’ve replaced Brandon with two experienced IT technicians, Ryan and Dylan. You’ll hear some new voices on the phone when you call in. Ryan has been an independent IT consultant for years, and previously supported IT at a non-profit organization. We recruited Dylan from a large copier dealer providing IT services where he provided IT support. Both are experienced technicians, and they’ll be up to speed quickly. Read more...
Like many of our clients, we’ll be closed Friday July 3rd in observance of Independence day, which falls on Saturday this year. We hope everyone enjoys the three-day weekend.
In case you missed it last month, we’ve licensed specialized software that runs in Azure that optionally enables additional security for our clients using Office 365. The software works to automatically keep security tight, and alert on suspicious logins and emails. To learn more, please visit:
SpireTech Managed Services clients are now able to purchase a security essentials add-on for Microsoft 365 offered by SpireTech. This add-on, based on powershell and services running in Microsoft Azure, enables additional security features designed to continuously enhance your security on Microsoft 365. These features do not require additional Microsoft licensing to function.
Real time location monitoringWe monitor the login locations for every sign in, and alert on activities outside of expected regions.
External forward monitoringWe monitor automatic forwarding rules. A common tactic employed by hackers to exfiltrate data.
Mailbox auditingLogs actions taken by users in their and other’s mailboxes.
M365 License trackerGet notified every time a license is added or removed from your account, and receive a monthly report of all licenses, use, and assignments.
Email Spoofing ProtectionGet a warning when an external user attempts to impersonate any internal user, including managers.
Monthly Security ReportA detailed report of several key system and security aspects of your M365 tenant. A necessity for regulated industries, and great peace of mind for everyone else.
The morning of Saturday the 25th of April, our technicians woke up to see an email in our boxes about a zero-day security breach of Sophos firewalls. A novice might read it and think “another boring security email” – we read it and thought immediately “this isn’t good”.
This was a successful attempt en-masse to steal VPN credentials. You need to let the severity of that soak in for a moment – if a hacker has access to your VPN, they have access to your network – usually with lots of soft targets inside. Many companies have added additional VPN users recently with the current WFH situation, so it was the ideal time for them to strike.
All of us mistakenly tend to operate on the assumption that our firewall will keep us safe, and we don’t need to worry about strong passwords, updates, and security inside our networks – this should be a reminder to everyone this isn’t the case. Read more...
Apr 1, 2020
Portland, OR. – for immediate release
In response to an uptick in demand for customers to work from home, SpireTech has developed some new technology to rapidly move legacy servers to the cloud. For a quick demonstration video, please see our YouTube Channel:
PS – This is meant to add a laugh to everyone’s day – even April fool’s day is not quite the same this year! Be safe, and let us know if we can be helpful to you. Read more...
We’re upgrading the bandwidth in our Portland colocation facility to have four times the current bandwidth. Part of the upgrade has already been completed, and the rest will be completed in May. We’ll be increasing the included data transfer and port speeds for all hosting and colocation customers without additional cost.
These Internet feeds are datacenter-grade fiber connections, connected into redundant, carrier-grade, Cisco routers, running a routing protocol called BGP (Border Gateway Protocol) that, among many things, efficiently routes traffic through the most direct available Internet feed.
We’re pleased to be able to upgrade our datacenter and pass the improvements along to our customers, and appreciate the continued patronage of our colocation, VPS, and web hosting customers supporting our locally-owned Portland business. Read more...
2019 was a year of continued growth at SpireTech. We’d like to thank all our clients for your continued support and your referrals – we don’t advertise much, so we appreciate every referral!
Review of 2019 Business Activity
We spent a lot of the year focused internally on improving our processes and operational maturity. Some of the areas we worked on include:
- A new billing system and customer portal
- Complete redesign of our website
- Re-organized and relaunched our blog
- Implemented brightgauge for customer reporting and performance metrics
- Improved our internal and customer documentation
- Improved our patch management system, for better and more reliable windows patching
- Moved from Slack to Teams
- Moved to Onedrive/Sharepoint for file storage
- Continued focus on improving security
We’ve also been attending conferences and quarterly IT business peer group events to keep up on current trends and best practices. We learn a lot at these events, and it is an excellent investment of our time. Read more...
SpireTech continues to change and grow. As such we have added a new domain to our emails, Spiretech.net. Within the coming month SpireTech employees will start sending emails from our spiretech.net domain as well as from our spiretech.com domain. Our support email addresses and employee email addresses will continue to receive mail at spiretech.com so there is no need to update your contacts, and there will be no change to any customer email addresses. Please make sure to note that some emails from us will now be from spiretech.net and are not spam attempts. If any emails claiming to be from us alarm you or cause you to question the validity of the email, please feel free to call our main office line and we’ll be happy to discuss the email with you. Read more...
Last year SpireTech was proud to announce our placement on Channel Futures’ 10th annual MSP 501 ranking list. This year, the 11th annual ranking, SpireTech not only made the list but has moved up in rank as well!
The MSP 501 list seeks to rank the top Managed Service Providers from around the globe. The companies are ranked with metrics that include annual revenue, the number of users supported and much more.
Channel Futures teams with Clarity Channel Advisors to evaluate the MSP contenders, and 2018 had a record number of submissions for inclusion on the list.
The complete 2018 MSP 501 list with rankings is available at Channel Futures Website.
SpireTech is proud of being selected as part of the MSP 501, and will continue its focus on consistently improving our operations and customer support. Read more...