Posted by on

We’re announcing the departure of Brandon after nearly 10 years with SpireTech.  We wish him the best in his new career in the IT department of a large Electrical contractor.  Paul has been promoted to Tech Support Lead. 

We’ve replaced Brandon with two experienced IT technicians, Ryan and Dylan.  You’ll hear some new voices on the phone when you call in.  Ryan has been an independent IT consultant for years, and previously supported IT at a non-profit organization.  We recruited Dylan from a large copier dealer providing IT services where he provided IT support.  Both are experienced technicians, and they’ll be up to speed quickly.   Read more...


Posted by on

Like many of our clients, we’ll be closed Friday July 3rd in observance of Independence day, which falls on Saturday this year.  We hope everyone enjoys the three-day weekend. 

  Read more...


Posted by on

Many things are changing in the world right now, and technology is no exception.  As usual, we are spending a lot of time on R&D, training, and investigating new technology.  Why do you care?  Because we see certain technologies being key enablers for our clients moving forward.  We’re already using most of these technologies (accelerated by WFH), and many clients are rethinking the way they want to work.  

If you don’t know about these key enablers, you should, because they are disruptive technologies.  We’ll give you a primer here, with the “why” for each.  

WhatWhy
Azure ADEnables security in a WFH, cloud-first workplace 
IntuneAutomatic software deployment, enforcement of company IT standards, mobile device security 
AutopilotAutomatic setup and configuration of new computers, anywhere 
SharePointFile sharing without a server, simultaneous document editing 
OneDriveEasy access to SharePoint and backup of local documents 
TeamsTeam chat, meetings, calls, and collaboration 
Microsoft 365 Business VoicePotentially disruptive extension to teams calling and traditional business phone systems 

Many of these features are things you’re already paying for, and others present minimal additional cost.   Read more...


Posted by on

Just a quick note to let clients know that if you are still running Windows 7 or 2008 server, we cannot be responsible for the security of your network.  The risk of ransomware is real, and we’ve heard many horror stories of companies that have been breached.  Being able to apply security updates to your computers is one of the key defenses you have against this risk. 

In accordance with our policies, we reserve the right to invoice for technical support of software that does not have vendor support.  As a courtesy, we will extend free support for 15 minutes, after which we will request approval to bill for our time.  We do not wish to impose hardship, but aged software and hardware does require more time to support than modern software, and we must balance this against the need for security.   Read more...


Posted by on

In case you missed it last month, we’ve licensed specialized software that runs in Azure that optionally enables additional security for our clients using Office 365.  The software works to automatically keep security tight, and alert on suspicious logins and emails.  To learn more, please visit: 

  Read more...


Posted by on

With work from home, we’re noticing an increase in the number of machines being shut off when we are trying to install updates.  Please remember to log off and leave your computers turned on and connected to power when we prompt you for updates.  

Thank you for your cooperation.  Read more...


Posted by on

Security vendor Sophos disclosed that during the breach we wrote about last month, hackers tried and failed to install ransomware.  The firewalls which received the hotfix blocked the subsequent attempts to install ransomware – this includes all SpireTech VIPsupport customers.  Hopefully, this underscores the importance of having a team paying attention to this sort of thing for your business and acting promptly when it matters.   

For all the gory details, you can visit https://news.sophos.com/en-us/2020/05/21/asnarok2/   Read more...


Posted by on

We are thrilled to announce that Intercept X received a 100% total accuracy rating in the enterprise, SMB, and consumer protection tests by SE Labs. 

Whether you are protecting your employees at work, or them and their families at home, you will get outstanding protection with Intercept X technology.  It’s important that employees working from home have the same protection you have at work. 

  Read more...


Posted by on

For those of you on Microsoft Authenticator and getting push notifications to approve sign-ins on your email and Microsoft online services, congratulations!  You’ve just added another layer of security to your account.  However – a word of advice: if you get a prompt on your phone to approve a sign-in to your account and you aren’t getting a prompt at your computer – please don’t blindly hit approve. 

This can legitimately happen if your computer is on and you aren’t sitting in front of it – but it can wait until you’re back in front of it to verify it’s really you that prompted that authentication popup. What you never want to do is “approve” someone else that has your password to get into your account.  Only hit approve when you know it’s you that’s doing the asking. 

 If you aren’t on MFA yet – we’ll be getting around to you soon.   

  Read more...


Posted by on

As a reminder to what we advised last month, we’re putting a stop to SpireTech support for Win 7 machines on July 1st.  Congratulations to those of you that have successfully eradicated these machines from your networks.  However – in a review today, we see that approximately 10% of machines are still running Win 7.  We’ve now got 30 days to get rid of the rest of them.  While we don’t want to create unnecessary hardship for clients that may be stressed due to COVID-19, we still need clients to make an effort to replace the remaining systems. 

Win 7 machines can be slow, insecure, and time-consuming to support.  If your network gets breached due to outdated software, or you call us for support on a Win 7 system, we reserve the right to invoice for time beyond 15 minutes of support.   Read more...

1 2 3 27