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Managed Services

How to Communicate your IT Issues Effectively

It is a given that you will need to get some assistance from your IT service provider sooner or later.  However, it is hard for them at times to help you due to their busy schedule, trying to solve a lot of people’s difficult problems.  When requesting IT support, know that they cannot read your mind, and it will help them solve your problem if you are able to offer as much detailed information as possible in the preliminary request.  Here are some tips to make the process more streamlined for both of you. Write an Informative Email Subject Line IT technicians receive frequent requests on a variety of issues – some are incredibly urgent such as “I have a virus that destroying my documents”; while others are can withstand a 1-2 hour response delay, for example: “My monitor has a pinkish tinge.”  It helps the technician if you add a subject line containing the basics of the issue, which helps them determine the priority level.  A good example of a subject line is “Installed __ got error __”, which helps them to know instantly what your problem is with the computer.  A vague subject line without a meaningful description of the problem won’t help them solve your issue. Details, Details, Details It is important that you include a detailed description including as much information as possible

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