SpireTech Blog - Category: Managed Services
Blog posts for SpireTech Managed Services Provider (MSP) and business IT support services in Portland, OR.
Due to changes in policy with our vendors, we can no longer credit Microsoft 365 services for partial months or partial years. This is a change in the cost structure to us, and we are simply passing these costs on to our customers.
Reassignment of licenses are ok, but reductions in license count will not result in a credit for the current month. Clients on annual Microsoft billing may wish to consider switching to monthly because of these changes at your next renewal.
Along with many of our clients, we’re switching the entire office over to Microsoft 365 Business Voice (Teams voice). We’ve been using it on the Professional Services side of the house for nearly a year, and now the entire team will be on it. Our legacy PRI service recently reached the end of its contract, and we will be saving several hundred dollars a month as a result. The move was accelerated by some problems with our incoming line provided by Lumen (formerly Centurylink) last week. Clients calling in may have noticed some disconnects or issues reaching us during that time.
The change will take effect Wed June 9th. After this happens, you may notice some differences when calling in for support. The menu options have changed, and the queue will no longer say your place in line when holding. These settings are subject to change as we adjust to the new system and learn what works best. Read more...
When businesses seek help with their technology, many consider simply reaching out to a generic IT company or specialist. But there’s a wide range of available IT services that can provide a more tailored fit for your business, and managed IT services are one of them.
You may or may not have heard of the term “Managed Service Providers” or MSPs, which are professional companies who offer managed IT services. We’ve put together a definitive guide to managed IT services—including what MSPs do, why the managed services model was developed, and what the benefits to using an MSP are—to help you learn more.
History of Managed Service Providers
Prior to outsourced managed IT services, small and medium-sized businesses often faced expensive technology issues because they didn’t have the enterprise-level solutions large businesses had access to. For example, an Internet outage could cause an SMB to lose an entire day’s worth of productivity because they didn’t have a team to quickly restore their network.
Did you know we offer self-service payment options using our portal? Of course, it is fine to call us if you prefer – but anyone who receives an invoice from us can login to the portal using the link in the email. You can view payment history, invoices, and make payments. If you do not know your password, there is a forgot password function you can use to create a new password using your billing email.