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To effectively monitor and manage their client’s systems MSPs (Managed service providers) often establish remote connections to all their client’s networks. Unfortunately, those multiple connections make MSPs a prime target for ransomware and hacking.

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If your business relies on technology tools, it is important to have a plan for what to do if they fail. At Spire Tech, we can work with you to develop and implement Disaster Recovery Plans to ensure that when catastrophe happens, you are prepared.

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Cybersecurity is not something you want to slack on. Too many companies think that installing a suite of antivirus and anti-malware software is enough to protect them from malicious attackers, but in the world of phishing scams and social engineering attacks, that just isn’t enough.

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If your business relies on technology tools, it is important to have a plan for what to do if they fail. At Spire Tech, we can work with you to develop and implement Disaster Recovery Plans to ensure that when catastrophe happens, you are prepared.

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Our Client, a local Non-Profit here in Portland, Oregon, wanted to consolidate their IT infrastructure and move to a fully remote work model. Though they already had Microsoft 365, they knew they were underutilizing it and paying for multiple redundant services.

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When businesses seek help with their technology, many consider simply reaching out to a generic IT company or specialist. But there’s a wide range of available IT services that can provide a more tailored fit for your business, and managed IT services are one of them.

You may or may not have heard of the term “Managed Service Providers” or MSPs, which are professional companies who offer managed IT services. We’ve put together a definitive guide to managed IT services—including what MSPs do, why the managed services model was developed, and what the benefits to using an MSP are—to help you learn more. 

History of Managed Service Providers

Prior to outsourced managed IT services, small and medium-sized businesses often faced expensive technology issues because they didn’t have the enterprise-level solutions large businesses had access to. For example, an Internet outage could cause an SMB to lose an entire day’s worth of productivity because they didn’t have a team to quickly restore their network.

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Did you know we offer self-service payment options using our portal?  Of course, it is fine to call us if you prefer – but anyone who receives an invoice from us can login to the portal using the link in the email.  You can view payment history, invoices, and make payments. If you do not know your password, there is a forgot password function you can use to create a new password using your billing email.  Read more...


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Last month, we wrote that this new service from Microsoft promised to be a disruptive technology.  We’ve since learned that discounts will soon be announced on your first year of service.  While we aren’t able to disclose those numbers or timing yet, let’s say the traditional telecom and PBX vendors should be quaking in their shoes, because the savings before the discounts are substantial. 

The convenience of being able to use your bluetooth headset with your computer, the Teams app on your phone, or a compatible desktop phone to make/receive business calls from anywhere without being tethered to the office promises to be a game-changer and key enabler for WFH moving forward.  Since it’s integrated with Microsoft Teams, you don’t need to change your mode of working from one communication device to another.   

We’ve already had several clients express interest in moving to Microsoft 365 Business Voice, and projects are starting soon.  If you want to learn more or get on the list, get in touch! 

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M365 has several optional security features that are not turned on by default.  The capabilities vary based on your subscription, but even the most basic subscriptions have features that we can enable.   

For the quickest, easiest, and automatic enforcement of basic security best practices, subscribe to our M365 security essentials pack.  This is software that runs in the cloud to lock down and keep your M365 tenant secure. 

Clients on M365 business premium have additional features available, including conditional access, Azure identity protection, and various flavors of Advanced Threat Protection. 

Contact us to secure your M365 tenant today. 

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If you have employees using personal devices to work from home, you should make sure those computers have business-grade anti-virus and patches are being kept up to date.  Remember that we offer support for these secondary devices for only $30/mo, and the price includes Sophos Intercept X anti-virus software.  Please let us know if you’d like us to secure some of these personal devices.   Read more...

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