Businesses will encounter tech issues that affect performance or halt work all together. Hardware malfunctions, software glitches, network outages, security breaches, or even human error (it happens to all of us sometimes!) need quick resolution. Our clients with...
SpireTech Company News and Tips
Managed Services
How to Stop Phishing Scams in your Business
Running a business requires a lot of responsibility and awareness. In the cyber world, there are many dangers lurking and waiting for the opportunity to attack unsuspecting victims. Here at SpireTech, we believe educating businesses on how to protect themselves is...
SpireTech’s New Look: A Website for a New Era
This Portland-based IT MSP revamped its website in its 31st year We have some exciting news to share with you: SpireTech has a brand new website! SpireTech has been providing IT managed services to businesses in the Portland area since 1993. We are proud...
Copilot now Available for Small and Medium Businesses
Exciting news for small and medium businesses! Microsoft has recently announced that its powerful AI assistant, Copilot, is now available to help businesses of all sizes work smarter and more efficiently. It is now generally available for small businesses with...
Five Warning Signs You’re With the Wrong MSP
In the digital age, a reliable IT Managed Service Provider (MSP) makes the entire workflow of your employees’ days easier. But how can you tell if your current MSP is the wrong fit? Here are five warning signs that the company providing you with IT Services...
Six things to ask your future MSP
Your business' IT infrastructure and operations is critically important. In today’s rapidly evolving digital landscape, it’s more crucial than ever to thoroughly vet potential IT service vendors. At SpireTech, we’re not just another MSP. With over three decades...
New SpireTech Customer Portal is Live
SpireTech’s new customer portal has launched! This something exciting we have been working hard on for months, and we can’t wait for everyone to try it out. This platform is more capable and user-friendly than our previous ticketing and billing system. The...
How to Communicate your IT Issues Effectively
It is a given that you will need to get some assistance from your IT service provider sooner or later. However, it is hard for them at times to help you due to their busy schedule, trying to solve a lot of people’s difficult problems. When requesting IT support, know that they cannot read your mind, and it will help them solve your problem if you are able to offer as much detailed information as possible in the preliminary request. Here are some tips to make the process more streamlined for both of you. Write an Informative Email Subject Line IT technicians receive frequent requests on a variety of issues – some are incredibly urgent such as “I have a virus that destroying my documents”; while others are can withstand a 1-2 hour response delay, for example: “My monitor has a pinkish tinge.” It helps the technician if you add a subject line containing the basics of the issue, which helps them determine the priority level. A good example of a subject line is “Installed __ got error __”, which helps them to know instantly what your problem is with the computer. A vague subject line without a meaningful description of the problem won’t help them solve your issue. Details, Details, Details It is important that you include a detailed description including as much information as possible
SpireTech celebrates its 30th year in business
On a Thursday in late February thirty years ago in 1993, Spire Technologies, Inc was founded. The World Wide Web, what we think of as the Inernet today, was created by Swedish programmer Tim Berners-Lee one year before, in 1992. President Scott Cook...
Latest LastPass data breach exposes user passwords: here’s what to do
The password manager LastPass has suffered a major data breach. Or, more accurately, another major data breach. Using information gained during a security breach in August 2022, threat actors were able to get a full copy of the data LastPass stores on a cloud-based...