AI to serve clients via Service Desk Chat 

by | Mar 30, 2023 | Company News and Announcements, Managed Service Client updates, Upcoming Tech

ASpire, the new (fake) AI assistant to help SpireTech clients at the Service Desk. Happy April Fools!
Made with Canva AI

SpireTech is introducing a new chatbot feature to help clients when they call the Service Desk. With the leaps and bounds made in language model learning and Artificial Intelligence, it’s an easy transition to make to replace our human, fleshy, Service Desk team with the incorporeal help of AI, may they rule us gently.  

Our new system of messaging is called ASpire, and is prepared to help you with a variety of tasks, including: 

  • Providing correct answers to general queries 50% of the time. 
  • Asking if you would like to be connected to a human representative. (There aren’t any. Good luck!) 
  • Knock-knock jokes. 

ASpire has been trained against a language model built from years of exchanges from past clients. Did we mention we kept logs? They’ve been sort of useful. 

If ASpire serves content about dial-up Internet, don’t worry! It is all part of the troubleshooting process. We expect to train ASpire to modern times in a few years.  

It would be best if everyone could keep their questions to ASpire simple. Preferably, ASpire could answer with a simple yes or no.  

If you would like to join our team of beta testers, we hope to add these capabilities to ASpire: 

  • Colorful insults 
  • Sarcasm 
  • C+ computer code that has only a few bugs 
  • Calculator 

It is our greatest hope that with our hard work, we may be able to create an AI chatbot that is nearly as useful as Google Bard.  

Happy April Fools! 

The kind people you know and love from the Service Desk aren’t going anywhere. We have no plans to implement AI in our client dealings. Yet.