SpireTech is making its billing process more user-friendly and will be switching our software and merchant processor this coming June.
The improved invoice format will have a cleaner, more polished look, and your invoices will include additional details. This change will also improve our integrations with software licenses and device counts. SpireTech values making choices that will benefit us and our clients in the long term. This change is going to make our invoices clearer, your items more obvious, and ready to adapt in the future.
Moving forward, instead of seeing a bill for the upcoming month, you will see a bill for the current month. For example, instead of seeing the bill for June services in May, it will arrive on June 1st. This means that clients looking for their regular invoice in May (for June Service) will not see it until June.
All our clients will need to set up accounts with the new processing system. Regardless of your method of payment, ACH or with a credit card, you will need to reenter your information. If you prefer auto-payments, there will be a link on your June invoice to set this up.
Note: If you choose to pay with a credit card, there will be a 3% additional processing fee from our merchant processor.
We want this to be an easy transition with minimal stress; the old processing system and the new processing system will be running in parallel for 60 days starting June 1st. Invoices from the old system and new system will have different sequences of numbers, we will not be doing balance transfers from the old system to the new.
By the end of May, the final bills from the old system will have been sent out.
Thank you for your understanding and trust as we make this change. We value your partnership and will continue to evolve to make your experience as positive as possible.