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The Consumer Price index has risen sharply in 2021. The CPI-Pacific index has increased over 5% in the last 12 months, and all of us are observing higher prices everywhere.  

Our employees are facing increased costs of living, so SpireTech has decided to increase prices for IT support.  

Some clients have “legacy” rates that have not increased in five or more years. We will be seeking to increase the rates for all managed service customers that have not signed up or renewed contracts recently.  These increases will take place at the next contract renewal date, or date specified in your contract for increases (many are January 2022).  

If you’d like your contract reviewed before your next renewal date, please contact your rep now. 

Microsoft price increases coming too 

Microsoft has announced price increases are coming for many M365 services coming in March 2022.  While we are getting conflicting information at this time about the exact amounts, one thing is clear: prices are going up.   

According to this link, we find the following information: On March 1, 2022, we will update our list pricing for the following commercial products: Microsoft 365 Business Basic (from $5 to $6 per user), Microsoft 365 Business Premium (from $20 to $22), Office 365 E1 (from $8 to $10), Office 365 E3 (from $20 to $23), Office 365 E5 (from $35 to $38), and Microsoft 365 E3 (from $32 to $36).  Read more...


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This month, a proof-of-concept (PoC) was sold on a hacker forum, suggesting that cybercriminals may be moving to a new level of sophistication in their assaults.  By embedding malware inside video cards from AMD and NVIDIA, the criminals are able to better hide and stay under cyber security radars.  The most recent proof-of-concept (POC) does not persist beyond a reboot, because it is not permanently installed in firmware – but other POC’s have demonstrated the ability to infect firmware. 

There is nothing we can do at the moment to detect this type of malware.  The only thing we can do is educate:  Be careful what you click on and download. Avoid pop-ups and suspicious links: Cybercriminals can use malicious advertisements or fake online videos to lure you into clicking on them, which may lead to a phishing scam.  Only click on links from trusted sources. If it’s not clear where the link leads, do some research before following it.


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Today, the US Cybersecurity and Infrastructure Security Agency (CISA) announced that it has added single-factor authentication (SFA) to a rather short list of cybersecurity bad practices it recommends against. 

The CISA’s “Bad Practices” list includes procedures that the federal government has deemed “extremely dangerous” and that should not be used by organizations in the public and private sectors, since they expose them to an unnecessary risk of their systems being hacked by threat actors. 

Since the list was released in September 2017, it has been updated twice to include new practices that should be avoided at all costs. 

In its latest update, CISA additionally added SFA to a list that includes bad practices such as using only one factor for authentication when authenticating into cloud or web applications; reusing passwords across multiple accounts (e.g. using the same password for a corporate and a personal email account); or exposing public folders to everyone with access to an organization’s IT resources.   Read more...


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This article is about the use of AI in content creation. The previous two articles were written with the assistance of artificial intelligence, and this one will be as well. Artificial intelligence can help to increase your blog post production by generating more content for you at a faster rate than you could do it alone.  

The Jarvis AI first scans the title and description and determines the main point, summarizing it in a few sentences before using those to write its own post.  It also inserts relevant keywords and synonyms throughout to improve SEO.  The system is built on top of Google Cloud Natural Language API, but the team did not provide much detail how it works exactly.   

Microsoft is using AI in its products as well.  For example, Microsoft 365 uses AI to provide a more personalized experience for its users. PowerPoint uses AI to fix your presentations for you.  It would be very powerful if Microsoft built an AI-assisted writing tool into Word.   Read more...


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Some of our employees just returned from a training session in Denver, CO – the first time we’ve attended such an event in person since Early 2020.  Most of the discussion revolved around security and the persistent threat of ransomware. 

We heard first-hand experiences from others that have been the victim of ransomware attacks.  Ransomware is devastating to any business, and is certainly top of mind for us.  While our basic managed services package includes Sophos Intercept X, which does well at stopping ransomware, we need to do more.  Behind the scenes, we’ve been taking actions to increase our security posture and better protect our clients.  In the coming months, we’ll be introducing additional security services to help keep our clients safe and secure – while at the same time increasing our readiness in case of an incident.   

IT security is becoming more of an issue for insurance coverage, renewals, and large clients of our clients.   Read more...


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Microsoft has been working on this for a while, and now it’s generally available.  Basically, it’s your desktop in the cloud.  Instead of VPN’ing into work, or using remote desktop to control a computer at your office,  you can access these resources hosted in Microsoft’s datacenters.  This may simplify things for companies moving to a permanent virtual workplace, getting rid of offices, and still using legacy software or systems. 

We suspect most of our clients will need the Enterprise version, and adopting this technology will require re-architecting and rethinking some of our legacy ways of computing.  Of course, none of this is needed if you are already using cloud-based software or file storage such as Microsoft 365 and SharePoint – but if you have multi-user accounting systems that are on-premise, CAD systems using files off of a server, or other legacy systems – and want to move to a cloud model – this technology can simplify that transition.   

Pricing depends on performance requirements – it starts around $50/mo per user for a mid-level system plus implementation and management costs.   Read more...


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On June 24th, Microsoft announced Windows 11, it’s evolution of the Microsoft Windows operating system. While hard to believe, Windows 10 was released almost 6 years ago, on July 29th, 2015. Microsoft hasn’t officially announced a release date, other than stating it will be “coming later this year”. 

A new version of Windows?! What does this mean for me? 

Windows 11 comes with a new design, new features, and new capabilities described on Microsoft’s website here

But, if you’re happy with Windows 10, or your system does not meet the expected requirements to upgrade (which we’ll get into below), that’s fine for now: although subject to change, Microsoft has stated they will continue supporting Windows 10 until October 14th, 2025. 

If you’d like to upgrade when Windows 11 becomes available, read on: 

Alright, what are the requirements? 

Microsoft has stated that this will be a free upgrade for all users running Windows 10, and the free upgrade will upgrade them to same edition of Windows 11.   Read more...


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Although SpireTech uses Kaseya software for systems management, neither SpireTech or our customers were victims of the latest headline news breach.  Our response, analysis of the hack, explanation of why  we were not affected, and plans moving forward are below. 

Background 

Kaseya makes software for IT systems management.  It is used by enterprises and managed service providers alike to streamline technician effectiveness, enabling a few technicians to manage thousands of systems at scale, including patch management, health monitoring, and providing helpdesk services.  Kaseya, based in Miami Florida, is one of the largest vendors of this type of software.  SpireTech has been using Kaseya software for over ten years. 

Initial response 

We sent the following notification to VIPsupport client key contacts on Friday afternoon:  

On Friday 7/2/21 at 12:48pm PT we were notified by our Remote Monitoring & Management vendor, Kaseya, of an active security incident involving their software being used to deploy ransomware, and advising us to shutdown our management server until security experts can determine the cause. 

We have shutdown our server under the presumption this will protect us (and you), and are actively monitoring our Sophos Intercept-X software for indicators of compromise – and at this point, there are none.   

  Read more...

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Our office will be closed on Monday July 5th in observance of Independence day. Technical support will not be available on this day so that our employees can enjoy the holiday with their families.


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Due to changes in policy with our vendors, we can no longer credit Microsoft 365 services for partial months or partial years.  This is a change in the cost structure to us, and we are simply passing these costs on to our customers.

Reassignment of licenses are ok, but reductions in license count will not result in a credit for the current month.  Clients on annual Microsoft billing may wish to consider switching to monthly because of these changes at your next renewal.

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