SpireTech recently introduced a way to monitor customer satisfaction by including voting links at the end of a ticket closure email. So far, the feedback has been that we are doing an excellent job, and that customer satisfaction is very high, an average of 9.91 out of 10.
Unfortunately, a very small percentage of you respond – it only takes a few seconds. We would love it if more of you can let us know how we’re doing! At the end of the survey, the tool will offer you a chance to leave a Google review – positive public reviews help our search ranking – it would be greatly appreciated if you can also complete a Google review!
Thanks in advance!