Just a quick note to let clients know that if you are still running Windows 7 or 2008 server, we cannot be responsible for the security of your network. The risk of ransomware is real, and we’ve heard many horror stories of companies that have been breached. Being able to apply security updates to your computers is one of the key defenses you have against this risk.
In accordance with our policies, we reserve the right to invoice for technical support of software that does not have vendor support. As a courtesy, we will extend free support for 15 minutes, after which we will request approval to bill for our time. We do not wish to impose hardship, but aged software and hardware does require more time to support than modern software, and we must balance this against the need for security.