Posted by in Managed Service Client updates, Managed Services, Security on

IT workers around the world have been busy the last couple of weeks.  At SpireTech, the service desk has been slammed with issues relating to everybody getting setup to work from home (WFH) and we apologize for any delays or long hold times.  The sorts of issues our clients have been facing are: 

  • Users learning how to properly use new videoconferencing tools 
  • Issues with passwords 
  • Learning how to properly use VPN’s or Remote Desktop 
  • A remote control session will always be slower than if you are sitting in front of the computer 
  • Avoid videos or conferencing software on your remote computer, run those locally.

There are things you can do to make it easier for our team to keep on top of your requests:   

  • When calling the service desk, please let us know if you’ve previously emailed us regarding your issue so we do not create a duplicate ticket. 
  • If you are emailing us and working from home, please include your mobile number in your email. 
  • If you are emailing us about a prior issue, please locate the earlier correspondence and reply to it, instead of starting a new email.