SpireTech recently introduced a way to monitor customer satisfaction by including voting links at the end of a ticket closure email. So far, the feedback has been that we are doing an excellent job, and that customer satisfaction is very...
Last month, we wrote that this new service from Microsoft promised to be a disruptive technology. We’ve since learned that discounts will soon be announced on your first year of service. While we aren’t able to...
We’ve had a few clients ask us about remote worker policies. We view this as an HR issue with possible legal implications, so you’ll want to seek advice appropriate to your firm. We’ve all had to relax the standards...
We are going to remove Windows 7 systems from SpireTech support effective July 1, 2020. Microsoft ended support for Windows 7 on January 14th, 2020. We have been giving everyone some extra time to get those last...
With recent headlines, has your company considered what might happen if your employees needed to work from home suddenly? Does your company have policies and procedures in place for working remotely? SpireTech can help you get ready. Things to consider...
We are starting to hear from clients interested in IT capital expenditures or projects they want to accomplish before the end of the calendar year for both operational and tax deduction purposes – in many instances equipment purchases and IT projects can be...
used with permission from Tektonika (HP), by Karen Gilleland “Gimme the dough—or you’ll never see your files again!” In this scenario, the thug in the mask is ransomware, and it’s only one of the ways cybercriminals attack businesses—which are often left vulnerable...
used with permission from Tektonika (HP), by Karen Gilleland Unlike fine wine, your cyber assets don’t get better with age. Any PC more than four years old is not only costly to keep, but it’s also hack-friendly tech that could pose serious office security risk. Old...
used with permission from SBA.gov., by Anita Campbell When it comes to online advertising, there’s a powerful technique called “retargeting.” On Google Adwords the approach has another name. Google calls it “remarketing,” but no matter what you call this method, it...
used with permission from HP Tech@Work 8 business trends for 2018 – and beyond As the calendar rolls over into 2018, we’re looking into the crystal ball at business trends that will shape the upcoming year – and years to come. Community engagement over social media...